Privacy

INTRODUCTION

Your privacy is extremely important to us. This Privacy Notice explains what personal information we collect and how we use it. For the purposes of the document the terms ‘we’, ‘us’, or Fynda are each intended as reference to Fynda.co.uk (“Fynda”).

This Privacy Notice explains what we do and why we do it and tells you about your privacy rights. This Privacy Notice applies to anyone who contacts Fynda. In particular, it is intended for customers and prospective customers who buy our goods and services and/or communicate with us about our goods and services.

We respect your privacy and your right to control your personal data. Our guidelines are clear and simple. We will be transparent with you about the data we collect and why. We do not, and will not, sell your data to third parties. The primary purpose of collecting your data is to process your purchase, deliver our services, improve your buying experience and to keep in touch with you.

This Privacy Notice explains the personal information we collect from you, either directly or indirectly, and how we will use it. The Notice also covers the choices you can make about the data we collect, and how you can control these decisions. It applies to all Fynda’s goods and services. It also applies to any of Fynda’s websites. Please read this Privacy Notice carefully to understand when you may provide personal information to us and how Fynda uses the personal information provided. By using or enquiring about Fynda’s goods and/or services, you agree to the use of your personal information as described in this Privacy Notice.

Who we are:

Registered Office:
The Glades
Festival Way
Festival Park
Stoke on Trent
ST1 5SQ

We are registered with the Information Commissioner’s Office; registration number ZA685875.

Springtide.eu and Springtide.digital are trading styles of:

Springtide Associates LTD.

Company Number: 07135149

VAT Number: 172 4701 20

This privacy policy describes how Fynda protects and makes use of the information you give the company. Fynda operates on this website; www.fynda.co.uk. It is Fynda’s policy to respect your privacy regarding any information we may collect while operating our websites.

If you are asked to provide information when using our website, it will only be used in the ways described in this privacy policy. The terms set out in this policy apply to any information you give us from time to time and to any information you have provided.

This policy is updated from time to time. The latest version is published on this page. This privacy policy was updated on 30 March 2020.

If you have any questions about this policy, please email customerservices@fynda.co.uk or write to Fynda.co.uk, The Glades, Festival Way, Festival Park, Stoke on Trent, Staffordshire, ST1 5SQ or telephone 01260 633333.

What type of personal information do we collect?

We will only collect information that is necessary for the relevant processing activities but is likely to include the following (although the list is not exhaustive):

Name
Postal address
Previous postal addresses
Email address
Mobile number (personal and/or work)
Landline numbers (home and work)
Bank account information
Employment information (for finance applications)
Date of birth
Nationality
Photo ID (including passport and driving licence)
Vehicle details
Purchase history
Social media logins/identifiers

Information which we may collect from you

(a) Information you provide (either directly or through an introducer) by completing an application for our products and services, whether in writing, on our website, over the telephone, or by some other means. This information may include your name, address, contact details, date of birth, bank details, details about your employment and financial information.

(b) Records of any personal information about you, financial information as part of your finance application, correspondence from you or anyone acting on your behalf.

(d) Your credit history, where you have applied for credit or where one of the lenders on our panel have agreed to provide credit to you.

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

To verify your identity
To gather data required for our panel of lenders to take credit decisions where you have applied for credit or where one of the lenders have agreed to provide you with credit
To obtain a formal offer of finance for you
To detect and prevent fraud
To comply with laws and regulations (including the rules or any regulatory authority) and public duties
To monitor and/or record your telephone calls and electronic transactions in order to accurately carry out your instructions; assisting in improving our services
For the interests of security and crime prevention
For market research and providing you with information via mail, telephone or other means about Fynda and its products or services from time to time, and analysis in order to assess and improve our business.
For our own internal records
To contact you in response to a specific enquiry
To customise our websites for you
To send you promotional emails, mailings and telephone calls about products, services, offers and other things we think might be relevant to you
To contact you via email, telephone or mail for market research reasons.

How long do we keep your personal information for?

Fynda retains personal data for as long as necessary to provide goods and services, support your purchase and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different goods or services, actual retention periods can vary significantly.

What is the legal basis for using your personal information?

Your privacy rights are protected by law. We can only use your personal information if we have a proper and lawful reason for doing so which may include:

To fulfil a contract we have with you;
When it is in your vital interests;
When it is our legal duty;
When it is in our legitimate interest; and/or
When you consent to it.

Sharing your Personal Data

Your data may be shared with finance companies and chosen car dealers to obtain an offer of finance or a vehicle for you.

We will act proportionately and responsibly when we process, transfer or disclose your information, and we will act strictly in accordance with the Data Protection Act 2018.

Your data may also be shared with other entities within our group of companies to include sharing your data with third parties who provide a service to us or our group.

Where you order a vehicle through a website, we may share your information with Our Group companies and third parties who are involved in the processing of your order and your finance application; the supply of the vehicle to you.

We may from time to time contact you about products and services available from Fynda which we believe may be of interest to you. We may do this by post or by phone unless you have told us in writing not to; and by e-mail, text or other electronic means if you have told us in writing that we can. You can tell us in writing at any time if you change your mind.

We will remain responsible for the way in which we and our group of companies and our agents and sub-contractors use your personal information. However, some of the third parties involved in aspects of your online order, our suppliers will also be data controllers of your personal information, and will process your personal information in accordance with their own privacy policies. You should obtain and review copies of these privacy policies.

We may also share your personal information with third parties where we are required to do so for legal or regulatory purposes; identity or credit checks, or for the prevention or detection of fraud.

Please note that, other than the third parties listed in this Privacy Policy, we will not disclose or sell your personal information to any other third party for marketing purposes.

Where you apply for credit we will tell you, where permitted by law, if a decision is made about you relating to your credit scoring or eligibility for our products or services solely using an automatic decision making process. You can then request a review by us of the decision using other means.

We treat your privacy very seriously and we understand that you will wish to know how we will use the information we collect from or about you. We use your personal information in accordance with our Privacy Policy and will fully comply with all applicable UK data protection legislation (including the Data Protection Act 2018). It is important that you take all necessary and appropriate steps to protect your data yourself (for example, by ensuring that all passwords and access codes are kept secure).

Where will we store your personal information?

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the personal information transmitted to our website and any transmission is at your own risk. However, our websites are a https:// which complies with the relevant protocol for secure communications. In addition, once your personal information has been received by us, it will be stored on our secure server and we will take all reasonable measures to keep it secure and prevent unauthorised access to it. To the best of our knowledge and belief your personal information will not be transferred, stored or processed outside the European Economic Area. However, in the event that it is transferred outside of the EEA we will always do our best to ensure that it is treated securely and in accordance with this Privacy Policy and relevant laws.

Our Rights to revise or Supplement

We may revise or supplement our Data Protection Statement/Privacy Policy from time to time for any of the following reasons:-

To provide for the information of new or improved systems methods of operation, services or facilities
To reflect an actual or expected change in market conditions or general finance practice
To comply with or anticipate any changes in legal or regulatory requirements
To ensure that our business is run prudently
To make our Data Protection Statement and Privacy Policy contained herein and within our terms of business clearer or more favourable to you; or to rectify a mistake that might be discovered from time to time.

Disclosure of your information

Your personal information may be passed to, and used by, companies within the Fynda group and its agents and sub-contractors who administer or process the information on its behalf. Please contact (See above) for an up-to-date list of third parties who may receive your data.

We may use any personal information you provide to us in connection with your Fynda transaction for market research (including participating in surveys), product analysis and development, sales tracking, or to contact you for marketing or promotional purposes. We or Our Group companies may contact you through various media including by telephone or post, and (if you agree) by email, SMS and/or MMS. You may ask us or Our Group companies to stop contacting you for marketing purposes at any time by contacting our Customer Services Department.

Where you have been introduced to us by an introducer, we will inform the introducer about the outcome of your application and whether we have agreed to provide you with the product or service for which you have applied. We may also disclose information about you and your relationship with us throughout the term of that relationship. If you do not wish us to disclose this information, please inform us in writing. We may also disclose your personal information to third parties in the following circumstances:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

Your Rights

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for your information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.

Accessing your personal information

You have the right to ask for a copy of the information we hold about you by emailing or writing to us at the end of this notice. This will be provided in a readable format (CSV) free of charge. We may not provide you with a copy of your information if this concerns other individuals or we have another lawful reason to withhold that information.

Correcting and updating your personal information

The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold about you is inaccurate or out of date, please let us know by contacting us via the details at the end of this notice.

Withdrawing your consent

Where we rely on your consent as the legal basis for processing your personal information, as set out under ‘How we use your personal data’ section, you may withdraw your consent at any time by contacting us using the details at the end of this notice. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do this by selecting the ‘amend my preferences’ link located at the bottom of our emails. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

Objecting to our use of automated processing

You may contest to a decision made about you based on automated processing by contacting us on the details at the end of this notice.

Erasing your personal information or restricting its processing

In certain circumstances, you may ask for your personal data to be removed from our systems by emailing or writing to us at the address at the end of this notice. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.

You may also ask us to restrict processing your personal data in the following situations;

Where you believe it is unlawful for us to do so.
You have objected to its use and our investigation is pending, or you require us to keep it in connection with legal proceedings.

In these situations, we may only process your personal information whilst it’s processing is restricted if we have your consent, or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company in connection with legal proceedings.

Transferring your personal information

Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out under section ‘How we use your personal data’ you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a CSV file.

We may not provide you / transfer you a copy of your data if this concerns other individuals or we have another lawful reason to withhold that information.

Complaining to the UK data protection regulator

You have the right to complain to the Information Commissioners Officer (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO website for further details.

Access to your information and correction

Subject to some exceptions, you have a right to access personal data that is held about you. To obtain a copy of the personal information we hold, you should write to the Data Protection Officer at Fynda. We will respond to you within thirty days of receipt of the request and there is no charge for this service. You may also request from us details of the credit reference agencies and fraud prevention agencies with which we may have carried out searches. If there are any inaccuracies in the information we hold about you, please notify us of this in order that we may correct the information we hold about you.

Important: Marketing opt out

We may send you information about similar products and services which may be of interest to you, this product information will be sent to you by email. If you do not wish to receive information this way please send an email to customerservices@fynda.co.uk and we will remove you from our records.

How to contact us

If you have any comments or questions about this Privacy Statement, please contact the Data Protection Officer at Fynda.co.uk, The Glades, Festival Way, Festival Park, Stoke on Trent, Staffordshire, ST1 5SQ.

Changes to these Terms

We may update these Terms from time to time and the latest version will be shown on our websites. The changes will apply immediately upon providing you with notice. If you do not wish to accept the new Terms and Conditions you should contact us immediately. Otherwise your continued instruction via our on-line website or otherwise to source a new vehicle shall indicate your acceptance of the updated Terms.

Cookies

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. This enables us to improve your experience of browsing our website and track the performance of our content.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

We may use cookies to:

Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our websites function. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, take a look at our Cookie Policy.

Third Party Cookies

Our website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

Opt-in to receive marketing communications from us by email, telephone, text message or post.
Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, by emailing us at customerservices@fynda.co.uk.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 2018.

Security

We will always hold your information securely. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 2018.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the www.fynda.co.uk domains. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

What do I do now?

In order to enjoy the best possible experience of our websites, we recommend that you leave your cookies setting as they are.

To find out more about cookies and what they do, visit www.aboutcookies.org

To disable these cookies, visit www.krux.com/privacy/consumer-choice/

If you are unhappy

In the event that you are unhappy with the way that Fynda has handled your data you should contact us in the first instance by writing to the Data Protection Officer at customerservices@fynda.co.uk

If you remain dissatisfied you are at liberty to make a complaint to the Information Commissioner’s Office. Please visit www.ico.org.uk/concerns/ or telephone 0303 1231113 for more information.